Business Hours Support
Within 4 business hours response
- Ticket-based support, Monday to Friday
- Bug fixes and configuration help
- Quarterly check-in
Ongoing support
Support that feels like an extension of your team, not a ticket number
For businesses already live on Business Central who want quick answers, small fixes and a partner who remembers how your setup works.
- Named support consultant
- Enhancement hours included
- Your sign-off on every fix
BC support desk
Operating normally
- < 4 hrsAverage first responseAcross all tickets
- 1 hrPriority responseWithin 1 business hour
- 2×Feature updates a yearWe guide you through each one
- MonthlyEnhancement hoursIncluded on Priority
What's included
A partner who knows your Business Central
No starting from scratch every time you call. Your consultant already knows your setup, your history and your plans.
A named consultant
One support consultant who knows your Business Central environment and your business.
Bug fixes & troubleshooting
Errors, posting problems and configuration issues diagnosed and fixed.
New-feature guidance
Advice on the new Business Central features that roll out twice a year, and which are worth switching on.
Small enhancements
Small enhancement requests (a few hours' work) included every month.
Quarterly check-ins
A regular review of how you use Business Central and what you'll need next.
Patterns, not just tickets
Recurring issues are raised as process or training suggestions, so they stop coming back.
Support plans
Two straightforward tiers
Pick the response time you need. You can move between plans as your business changes.
Named Consultant Support
Within 1 business hour response
- Everything in Standard
- A dedicated named consultant
- Monthly enhancement hours included
- Direct phone line for urgent issues
How it works
How a ticket moves
Simple, predictable and never closed without your sign-off.
- 01You log it
- 02We confirm scope
- 03We resolve it
- 04We flag patterns
01You log it
Through our support portal, or by emailing your named contact directly.
02We confirm scope
Quick fixes go ahead immediately; larger requests get a same-day estimate.
03We resolve it
Fixed and confirmed with you. No ticket closes without your sign-off.
04We flag patterns
Recurring issues are raised as process or training suggestions, not just closed tickets.
FAQ
Questions about Business Central support
Which plan is right for us?
If a response within 4 business hours works for you, Business Hours Support is usually enough. If Business Central is critical to your day, Named Consultant Support gives you a 1-hour response, a dedicated consultant, monthly enhancement hours and a direct line for urgent issues.
How do we raise a ticket?
Through our support portal, or by emailing your named contact directly. Priority clients also have a direct phone line for urgent issues.
What counts as a small enhancement?
A request that takes a few hours' work, such as a new field, report change or workflow tweak. Larger requests get a same-day estimate before any work starts.
Can you support a Business Central system another partner implemented?
Talk to us. We'll review your setup during a short consultation and tell you what's needed to support it well.
Are you still on NAV or on-premise?
See Upgrade from NAV or Move to the cloud.
Already live on Business Central?
Tell us how you're supported today, and we'll show you what's different.